We understand that unforeseen circumstances may arise that require the cancellation of your catering order. To protect the interests of our business and maintain the highest level of service, we have established the following cancellation policy:
1. Cancellation requests made more than 48 hours prior to the scheduled event will receive a full refund of the deposit/payment.
2. Cancellation requests made between 24 and 48 hours prior to the event will receive a refund of 50% of the total deposit/payment.
3. Cancellation requests made less than 24 hours prior to the event will not be eligible for a refund.
4. For larger events, we understand that cancelation deadlines may vary based on the scale and complexity of the occasion. To ensure clarity and fairness, the specific cancelation deadline will be determined and communicated at the time of ordering. Our team will work closely with you to establish a mutually agreeable cancelation policy that takes into account the unique requirements of your event.
Please note that any expenses incurred by the catering business for the event, such as ingredient purchases or staff arrangements, may be deducted from the refund amount.
In the event of unforeseen circumstances beyond your control, such as extreme weather conditions or emergencies, we will work with you to reschedule the event or provide alternative arrangements.
To request a cancellation or discuss any changes, please contact our team as soon as possible. We appreciate your understanding and cooperation.